If your eSIM isn't working, there could be several causes. Here are the checks to perform.
1
Make sure data roaming is enabled in your settings
2
Ensure the eSIM line is selected for mobile data
3
Restart your device after installing the eSIM
4
Check that you are in a network coverage area
5
If the issue persists, contact our support team
Feel free to contact our support team, and we'll be happy to help!