Device eSIM compatibility depends on the manufacturer. That's why we provide a list of compatible devices to make verification easier.
In some countries and regions, models may be launched without eSIM functionality. Or the carrier from which you purchased your device may not have enabled the eSIM feature.
1
Open Settings and tap General
2
Tap About
3
Tap the Model Number until it switches to an AXXXX format
4
Check that your device model number is not from a region where eSIM is disabled
Feel free to contact our support team, and we'll be happy to help!